Do you need more information about LEAVEN's services?  Find answers to many of your questions here.

What does LEAVEN do?
LEAVEN provides limited financial assistance to people who are struggling to meet their basic needs and have nowhere else to turn for help.  

Who does LEAVEN help?
LEAVEN helps people who reside in Outagamie, Calumet, and northern Winnebago (Neenah and Menasha) Counties, and New London residents living in Waupaca.  Individuals must be over 18 years old to apply for help.

What do we help with?
LEAVEN helps with basic human needs, mostly helping people stay in their homes or apartments.  We help with rent, mortgage, and security deposits.  We help make sure gas, electric, or water services are not shut off or are reconnected.  We also provide gas cards, bus passes, diapers, toiletries, and vouchers for clothing.  We connect people to other resources in the community through referrals.  

Where are we located?
LEAVEN's main office is located at 1475 Opportunity Way in Menasha.  We have satellite offices in Hortonville, Chilton, and Seymour.  

How do I receive help?
If you need transportation and clothing vouchers, diapers, or toiletries, you can drop in at the Menasha office during business hours.  Other financial assistance is by appointment.

How soon will I be seen?
We can see you between 1 and 2 days after you call for an appointment.  Appointments typically take 45 minutes. 

What do I need to bring with me to my appointment?
You will need proof of identification, such as a driver's license.  You should also bring any papers that support your request, such as utility bills, mortgage coupons or statements, or eviction notices.  

What if I do not speak English?
LEAVEN has Spanish-speaking interviewers available to meet with clients.  

What happens at the appointment?
You will meet with an interviewer who will ask you questions about you and other family members living in your household.  They will ask about your job, income, benefits, and expenses.  You will be asked to explain why you need our help.  You may be given a form to fill out that will be reviewed by a LEAVEN caseworker.  

Am I guaranteed assistance? 
Qualified applicants may receive help.  We try to help everyone who needs it, but there is no guarantee.  Typically, you will know within 2 to 3 business days after the paperwork is returned to our office.  Applicants requesting gas vouchers, bus passes, diapers, and referrals to other agencies may receive immediate assistance.  

What other assistance is available when I come to LEAVEN?
In addition to financial assistance, we have many other services and programs in the LEAVEN Community Resource Center that connect people to educational opportunities, job resources, mental health counseling, financial counseling, public benefits, legal assistance, mentoring, and other services.